Dear Valued Customer,
Thank you for choosing Ill Willed Apparel, LLC as your trusted fashion destination. We deeply appreciate your support and are committed to providing you with an exceptional shopping experience. Please take a moment to familiarize yourself with our combined shipping and return policy to ensure that you have all the information you need.
Shipping Policy:
Processing Time:
- Most orders are processed and prepared for shipment within 5 business days.
- Please note that customized or personalized items may require an additional 10 days for processing.
Shipping Methods:
- We offer several shipping options, including standard, expedited, and international shipping.
- Shipping rates and delivery times vary depending on your chosen shipping method and destination.
Shipping Rates:
- Shipping rates are calculated based on the weight, dimensions, and destination of the items in your order.
- You can view shipping rates during the checkout process before confirming your order.
Estimated Delivery Times once order has shipped:
- Standard Shipping: 3 to 5 business days within the United States.
- Expedited Shipping: 2 to 3 business days within the United States.
- International Shipping: Delivery times vary based on the destination country and chosen shipping method.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email containing a tracking number.
- You can use the tracking number to monitor the progress of your shipment on our website or the carrier's website.
Shipping Destinations:
- We currently offer shipping within North America and select international destinations. Please check the checkout page for available shipping options to your location.
Customs and Import Duties:
- For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country's authorities.
Lost or Delayed Shipments:
- In the rare event that your shipment is lost or significantly delayed, please contact our customer support team, and we'll work to resolve the issue promptly.
Shipping Restrictions:
- Some items may be subject to shipping restrictions due to their size, weight, or destination. Please review individual product pages for any shipping limitations.
Return Policy:
What’s your return policy?
- We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at Info@Illwilledapparel.com.
Do you offer refunds?
- Refunds are only offered to customers who receive the wrong items or damaged items. If any of these apply, please contact us at Info@Illwilledapparel.com with photos of wrong/damaged items, and we’ll sort that out for you.
Can I exchange an item for a different size/color?
- At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at Info@Illwilledapparel.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!
If you have any questions or concerns about our shipping and return policy, please do not hesitate to contact our customer support team at Info@Illwilledapparel.com. We are here to assist you and ensure your satisfaction with Ill Willed Apparel.
Warm regards, The Ill Willed Apparel Team